Refund policy
At Bigoz, we want you to be satisfied with your purchase. If there is an issue with your order, you may be eligible for a return or refund under the terms below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been used or damaged after delivery
- Items returned after the 30-day return period
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 3–6 business days.
Shipping costs (if any) are non-refundable unless the return is due to our error.
Exchanges
If you receive a defective or incorrect item, we will offer a replacement or exchange depending on availability.
How to Start a Return
To initiate a return, please contact us:
Email: pncrciadym508@hotmail.com
Please include your order number and reason for the return.
Order Issues
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery so we can resolve the issue quickly.
Contact Information
Bigoz
Colorado 103
Idaho Springs, CO 80452